Terms and Conditions

Terms and Conditions:

The use of this site is governed by the policies, terms, and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placing an order online or by phone indicates your acceptance of these terms and conditions. Indra Tech (Pty) Ltd reserves the right to change this site and these terms and conditions at any time.

Purchase price and Product Images:

Prices are listed on our website and are subject to change without notice. All prices INCLUDE VAT unless otherwise stated.

Please note that images are as precise as possible however Indra Tech (Pty) Ltd will not be held responsible for images as they come from the manufacturers that manufacture the Audio-Visual equipment. These images are for illustrative purposes only.

Payment Process:

  1. Payment is due before shipment.
  2. When doing a DIRECT EFT, no item will be shipped out until Proof of Payment has been emailed to info@indratech.co.za  
  3. We allow a maximum of 1 day to complete DIRECT EFT order payment. Failure to do so will result in the order being cancelled.
  4. We reserve the right to hold onto goods for delivery until we see a payment reflected with Pay fast or Direct EFT.

Damaged Products:

  1. Should a product be damaged at the time of delivery, kindly notify us telephonically or via email, within 3 days of the delivery.
  2. These damages exclude misuse from negligence or incorrect setup once the product has been delivered (as stated below under “faulty products”)
  3. We will arrange to collect the product from you at no charge.
  4. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair is possible/ we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference).

Faulty Products:

Unfortunately, technology fails us from time to time, and out of box failures/defects do happen from time to time.

The following will NOT be regarded as faulty/defective products and will not entitle you to a return:

  1.  Any faults resulting from normal wear and tear.
  2. Any damage arising from negligence, user abuse, or incorrect usage of the product.
  3. Damage arising from electrical surges or sea air corrosion.
  4. Damage arising from a failure to adequately care for the product.
  5. Damage arising from unauthorized alterations to the product.
  6. Where the specifications of a product, although accurately described on the website and generally fit for its intended purpose, do not suit you; and/or
  7. Signs of handling and/or repackaging.

Warranty:

  1. All items are covered by a 12-month warranty (unless otherwise stated) which will be honoured according to the Manufactures/Suppliers terms and conditions and Indra Tech (Pty) Ltd terms and conditions.
  2. All products will either be replaced/repaired depending on stock availability. 
  3. All Returns and Exchanges and Faulty products policies as above will be adhered to.
  4. Original proof of Invoice and packaging will be required.
  5. Products will require evaluation by Suppliers of Indra Tech (Pty) Ltd before a warranty claim can be accepted.

The warranty will no longer be valid, and Indra Tech (Pty) Ltd will not be responsible for damage or injury of any kind resulting from:

  1. Electricity fluctuations and surges, lightning strikes, faults in the building wiring, faulty installations, and improper use of controls
  2. Failure to use the product by the operating instructions and or general misuse and or abuse
  3. Damage caused by a superior force or if the product has been infested with insects or pests
  4. If the product is physically damaged after it leaves the store
  5. If water or liquid caused the damage to the product
  6. If the warranty seal is tampered with
  7. Any repair or tampering by an unauthorized person or attempt to repair or tamper with the equipment, use of parts not supplied by authorized agents, or alterations or modifications to the equipment shall render the warranty null and void.